Local Help

Groceries, bottled water, pharmacy items, SIM cards, chargers, a forgotten adapter. Tell us what and where.

• Groceries and bottled water
• Pharmacy and medication
• Phone charger, adapter, SIM card
• Baby formula and nappies

⏱ Usually within 1–2 hours in Arusha or Moshi

A vetted driver who knows the roads, speaks English, and will wait for you. Airport runs, town errands, day trips.

• Airport transfer (JRO, ARK, ZNZ, DAR)
• By the hour in town
• Full day with waiting time
• Late-night pickup

⏱ Same day; airport runs need a few hours notice

For self-catering apartments, rentals and long stays. Regular or one-off, by arrangement with your host.

• One-off deep clean
• Weekly housekeeping
• End-of-stay clean
• Laundry and ironing

⏱ Usually next day

Collected from you, returned washed and pressed. Useful mid-safari when everything is red with dust.

• Wash and fold
• Pressing and ironing
• Dry cleaning
• Same-day turnaround

⏱ 24–48 hours, same-day possible

Local SIM and data set up properly, screen repairs, unlocking, someone who can actually fix it.

• Local SIM and data bundle
• Screen or battery repair
• Camera or laptop problem
• Getting online in a hurry

⏱ Same day in Arusha or Moshi

Qualified therapists for post-trek recovery and long-flight stiffness. Professional therapeutic treatment only, at your lodge or apartment.

• Post-Kilimanjaro recovery massage
• Deep tissue and sports massage
• After a long-haul flight
• At your lodge or apartment

Therapeutic treatment by qualified practitioners. Requests of any other nature are declined.

⏱ Usually same day with a few hours notice

A qualified nurse who can come to you for non-emergency care, medication, wound dressing or simply keeping an eye on someone unwell.

• Someone unwell in the room
• Wound dressing and aftercare
• Medication administration
• Accompany you to hospital

⏱ Same day. For emergencies use the Help button instead.

For rentals and villas. Local Swahili cooking or whatever you prefer, shopping included.

• Dinner at your villa
• Full-board for a group
• Dietary requirements catered for
• Swahili cooking lesson

⏱ 24 hours notice preferred

Experienced, references checked, used to working with visiting families. For an evening out or a day when the itinerary is too much for small children.

• Evening babysitting
• Full-day care during a long drive
• Airport and transfer help with children
• Someone to stay while a child is unwell

⏱ 24 hours notice preferred

Someone local to spend the day with you: markets, food, neighbourhoods, the places that are not in a guidebook. Especially useful for solo travellers who want company and context.

• A day walking the markets and eating well
• Company for a solo traveller
• Someone to navigate town with you
• Coffee farms, workshops, local music

A guided day in local company. Platonic and professional.

⏱ Same day where possible

Swahili to English, right now on the phone or in person for a meeting, a hospital visit or a police report.

• On the phone immediately
• At a hospital or clinic
• At a police station
• For a business meeting

⏱ Phone interpreting can be immediate

For a proposal, a family portrait on the plains, or simply because nobody in your group is ever in the pictures.

• Proposal or engagement
• Family portraits on safari
• Summit or arrival photos
• Content for your own channels

⏱ 24–48 hours notice

Sensitive practical matters handled quietly and without judgement — a medical appointment you would rather not explain, a legal or immigration problem, a difficult phone call home, money trouble, or a situation you need help getting out of.

• A private medical appointment
• Legal or immigration trouble
• A difficult situation you need out of
• Money or documents gone wrong

Practical, lawful assistance handled confidentially. We will tell you honestly if something is beyond what we can do.

⏱ Immediate. One point of contact, nothing written down.